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This Shipping Policy explains our order-processing time, estimated delivery time, shipping charges, and other important delivery information for orders placed through www.unitedfoods.in.
United Foods currently processes online orders for delivery to serviceable locations across India.
Delivery availability depends on the serviceability of the customer's PIN code by our courier and logistics partners.
If an order cannot be delivered to the provided location, we may cancel the order and issue a refund for any eligible prepaid amount.
Orders are generally processed within:
3 to 7 business days
after successful order confirmation and payment confirmation, where applicable.
Order processing may include:
● Order verification
● Product preparation
● Quality checks
● Packaging
● Shipping documentation
● Handover to courier or logistics partner
Business days generally exclude Sundays and public holidays.
After processing and dispatch, orders are generally delivered within:
7 to 15 business days
Therefore, customers should normally allow approximately 10 to 22 business days from order confirmation to final delivery, including processing and transit time.
Actual delivery time may vary depending on:
● Delivery location
● PIN code serviceability
● Courier availability
● Public holidays
● Weather conditions
● Transportation delays
● Government restrictions
● Natural disasters
● Events beyond our reasonable control
Delivery dates provided are estimates and not guaranteed delivery appointments.
Shipping charges may be calculated according to shipment weight.
Our standard shipping charges may range approximately from:
₹7 to ₹15 per kilogram
The exact applicable shipping charge will be displayed to the customer during checkout before completing payment.
Customers will be able to review the applicable product price and shipping charges before confirming their order.
United Foods may occasionally provide free shipping based on:
● Minimum order value
● Selected products
● Promotional campaigns
● Coupon codes
● Special offers
Where a free-shipping offer is active, the applicable conditions will be clearly displayed on the website or during checkout.
If the website displays free shipping above a particular order value, eligible orders meeting that condition will not be charged the normal shipping fee.
Where tracking is available, customers may receive tracking information after dispatch through one or more of the following:
● SMS
● Customer account
● Courier tracking information
Tracking information may take some time to update after the shipment is handed over to the courier.
United Foods makes reasonable efforts to deliver orders within the estimated timeframe.
However, delays may occasionally occur because of circumstances outside our reasonable control, including:
● Courier delays
● Weather conditions
● Public holidays
● Remote delivery locations
● Natural disasters
● Strikes
● Transport disruptions
● Government restrictions
● Incorrect customer information
● Other unforeseen circumstances
Customers experiencing a significant delay may contact our customer-support team.
Customers are responsible for providing accurate delivery information, including:
● Recipient name
● Complete shipping address
● PIN code
● Mobile number
● Landmark, where necessary
United Foods will not be responsible for delays caused by incorrect or incomplete information supplied by the customer.
Additional shipping charges may apply if an order must be shipped again because incorrect information was provided.
A delivery may fail if:
● The recipient is unavailable
● The customer provides an incorrect address
● The customer's phone number is incorrect or unreachable
● The customer refuses delivery without a valid reason
● Delivery is attempted multiple times unsuccessfully
If the shipment is returned to United Foods, reshipping may require payment of additional shipping charges.
If you receive a product that is:
● Damaged
● Defective
● Incorrect
● Materially different from the order
● Tampered with during transportation
please contact us as soon as reasonably possible.
Customers should retain the:
● Product
● Original packaging
● Shipping label
● Invoice or order information
We may request photographs or an unboxing video where reasonably necessary to investigate the issue.
Please refer to our Refund, Return & Cancellation Policy for additional information.
For questions regarding shipping or delivery, please contact:
United Foods / United Nutrition
225, Orchid Plaza,
Sama-Savli Road,
Behind McDonald's,
Vemali, Vadodara,
Gujarat, India
Customer Care:
+91 6352807509
+91 6352807533
Website:
www.unitedfoods.in